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The map uses the IP address of the recipient to work out the location of the person opening the email (generally the IP address to country information is mo...

When an email campaign has been sent out to your contacts, the e-Marketing report statistics will show you both the OPENED and CLICKED rates.  If you c...

Emails can bounce if the recipients email server rejects the email and so it is blocked from being sent to the recipient. This may happen if the rec...

In the case of bounces to a large number of email addresses at the same domain - it may indicate that your emails are being blocked by the ISPs receiving ...

If you over-type or edit into an old email campaign and then resend it - the report stats will add these new email campaign stats to the old so the report i...

It is only the OPENED and CLICKED boxes that you can click on which will show you a list of the email addresses that were sent the email campaign so you can...

We do not record which tag groups an email campaign was sent out to - however if you went to the e-Marketing section and found the email campaign you w...

The reTag option allows you to apply a tag to contacts from within the e-Marketing Report feature, this is ideal for identifying contacts that may have o...

Yes you can firstly view a list of the people that have unsubscribed from your email campaign by going to the Report icon inside the e-Marketing page a...

Email marked as FAILED has hard bounced but I know the email address is correct - what can I do?     Valid email addresses can hard bounce for diffe...