You can switch off the on hold music so that the caller will hear silence when they are placed on hold or transferred to another person by following the instructions below:

For a Gigaset Cordless Dect phone and Base Station: 

1. Login to your Gigaset Base Station web interface by finding the IP address on your Gigaset phone please click here to see how. 

2. Enter the IP address into a web browser 

3. At the login page enter the pin as 0000 (4 zeros) and click on OK 

4. Click on the Settings tab

5. Click on the Telephony option

6. Click on the Advanced VoIP Settings

7. Set the Music on Hold option to 'No' as shown in the screenshot below: 

8. Click on the Set button to save

9. Log off to exit