If you find that pressing the Ctrl + Shift + Delete keys are not allowing you to clear your cache then please follow the instructions below: 

1. Click on the Menu option in Google Chrome - you will see the icon below in the top right-hand corner of your Chrome browser

2. Select 'More Tools' 

3. Here you will see Clear Browsing Data option - click this.

4. Select clear cached images and files and cookies and other site plug-in data as shown below: 

5. Select from 'the beginning of time' as shown below:

6. Click 'Clear Browsing Data' 

7. Wait for this to run - when completed it will take you to the Settings page - exit out of this. 

8. Log into your CRM account.