1. Check do you have the ability to delete contacts?  Basic users do not have the Delete button available to them unless they have been given permission by the Key Account Holder to be able to use the Delete function. 


Please see an example below where a Basic user cannot see the 'Delete' button along the top of the contact's record as shown below: 



2. If you are trying to delete a contact which is linked to a users profile you will not be able to delete that contact as this is a 'master' record which is linked to that user's profile. 


3. The contact record may have a security restriction in place for which you are a 'read-only' user so that you are unable to delete that particular contact - please click here to read more about this restriction. 


If you have any questions please contact our Support Helpdesk for assistance.