Using the Spam Button
The SPAM button is set up to be used as a filter, for example if you have set up your email server to automatically forward a copy of all emails you receive to your CRM account then some of these emails that are sent into your CRM account will be spam and as a result you can use the SPAM button to mark the email received as spam.
This means that the contact record which is automatically created inside your CRM account will be deleted, along with the email that was forwarded into your CRM account.
By clicking on the SPAM button which is found inside the Custom Field section of your contacts record you will have done the following:
- Deleted the contact
- Removed any history associated with the contact such as Email or Phone history
- Blocked the contacts email address - meaning that is the contact were to email your domain again the email would automatically be blocked from being sent into your CRM account.
What happens if you mark a contact as spam by accident?
If you have accidentally marked a contact as spam then you will need to contact our Support Desk to let us know the name of the contact so that we can do the following:
1. Undelete the contact
2. Restore any Email history or any other history that was recorded such as Phone history etc
3. Unblock the contacts email address so that if they email you again then a copy of that email will be logged inside your CRM account
Please note the above point 3 - is subject to you having set up your email server to forward all your email into CRM account.