We have the following options available to allow you to store mobile calls inside your CRM account:
1. Port in your mobile number:
What does that mean?
We can port in a mobile number in the UK which becomes a VoIP number on our system. We charge £9 + VAT per month as line rental.
Porting in the number means we become your telecom provider but to make make calls you can no longer use your mobile and would need a headset and softphone on your PC or via a VoIP handset.
What do I need to do?
1. Contact our support desk to advise the mobile number and mobile provider details.
2. We will check that we are able to port in your mobile number from your provider.
What is the cost to port the mobile number?
It costs £10 + VAT to port and then £9 + VAT per month for the line rental in your CRM account, plus any calls you make via your VoIP handset/headset will be 1p a minute to UK landlines and 3p per minute to UK mobiles.
Do you port in mobile numbers from other countries?
Not at this time but we are looking at this option and hope to offer it soon. Please note calling from abroad i.e. Europe roaming charges are 10p a minute on this network.
Can I port out my mobile number to another provider in future?
Yes you will be able to port out your mobile number.
Please be aware: if you used your current mobile to make business and personal calls, then whoever knows your mobile number and is likely to call - it will pull in those call recordings, if you choose to have the call recording setting on inside your CRM account.