Before you add a VoIP phone line onto your CRM account we ask that you firstly run a Speed Test on your current broadband connection to see if the line is sufficient in terms of speed and band-width to support VoIP.

Here is the Speed test link:

Please do the following:

  • Click on 'Begin Test' - let this run it normally takes 30 seconds to complete.

  • Let the test run it should take around 30 seconds to complete. 

The speed test will show you: 


The VoIP speed test will test ping (latency), download speed and upload speed results that you can use to evaluate your broadband connection.   

A typical example of a completed speed test is shown below:


We are looking for minimum results:

PING – not higher than 100ms (if it is then contact Technical for advice).  Ping is a measurement of how long it takes a "packet" of data to travel from your computer to a server on the Internet and back. Whenever you experience delayed responses in Internet applications - this would be due to a higher than desired ping.

Similar to packet loss, lower is better when it comes to ping.  On a VoIP phone call, this constitutes the latency (or delay) between you and person you’re speaking with. Small delays are not noticeable, so as long as this number is below 100ms which should be expected from any decent broadband connection.


UPLOAD SPEED – 1 Mbps+ (if less than 1 it is likely you are using an ADSL line.  We would need to know how many lines/users you would want set up with VoIP as it may be okay for 1 user but not more).  

We would advise that you have a fibre optic broadband line (if available in your area) as this would give you more bandwidth capacity and therefore better quality in terms of VoIP calls.  

When the test has finished please email the results to our Support Helpdesk.  Once we have checked the results we will come straight back to you to advise you further.