Support

Router Set Up and Issues 13

• VoIP System Requirements, Routers and Broadband Speed
• What Routers are compatible or incompatible with VoIP?
• Quality of Service (QoS) and why this is a must if using VoIP
• Common Router Issues
• Connected up new router - now all phones are displaying error message 'Error main IP account configuration' - why?

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Broadband Set Up and Issues 8

• How to test your broadband to see if it is OK for VoIP?
• Broadband issues - causes and troubleshooting
• What can I do to get even faster upload speeds and bandwidth with my current broadband ADSL package?
• Broadband - Intermittent connection
• Search broadband providers for VoIP quality - in a particular postcode?

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Call Quality Issues 3

• Call Quality issues - common reasons and checklist
• Issues with call quality on internal transfers to extension numbers
• I can make and receive calls but neither party can hear each other on the phone?

Problems Outgoing Calls 14

• Outgoing Call Quality Issues - line breaks up / fades in and out / bad sound / calls cutting off - troubleshooting
• Error message on phone 'No IP Connection' I cannot make outgoing calls but can receive incoming calls
• Trying to dial an international number but I am asked for a pin?
• I cannot make outgoing calls on my VoIP line but I can receive incoming calls, why?
• Hearing 'All Circuits are Busy' message when making an outbound call?

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Problems Incoming Calls 6

• Incoming calls are only ringing some phones and not others, why?
• I cannot receive incoming calls but I can make outgoing calls, why?
• Incoming calls from mobiles are answered and then transferred to colleagues but the caller is getting an SMS saying missed call why?
• I can receive incoming calls on my VoIP line but when I dial out I am calling from a different line to my VoIP line why?
• Incoming calls are going straight to voicemail why?

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VoIP Troubleshooting 17

• VOIP Error Checklist
• Error Message ‘Registration at Provider Failed’
• Phone displaying error message 'No network connection'
• VoIP Phone Line Summary Status - Online or Offline
• Having problems connecting my VoIP phone to internet - we need you to do a DOS Command Prompt Ping to IP Address

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VoIP and VPN (Virtual Private Network) Security 1

• VoIP and VPN (Virtual Private Network) Security