How can we help you today?

Solution home VoIP Network Issues, Routers and Trouble Shooting

Problems Incoming Calls

Incoming calls are only ringing some phones and not others, why?
Please look at the following points below to help resolve this issue:  1. This could be the case if the original set up of the phones were set up to ri...
Tue, 19 Jan, 2021 at 1:16 AM
I cannot receive incoming calls but I can make outgoing calls, why?
Please check that your VoIP line can receive incoming calls if you put the line on divert to another number such as a landline or mobile number? If the...
Tue, 19 Jan, 2021 at 1:16 AM
Incoming calls from mobiles are answered and then transferred to colleagues but the caller is getting an SMS saying missed call why?
Please provide us with the dates/times and mobile numbers that have been affected by this by emailing the details over to our Support Helpdesk.  This is...
Tue, 19 Jan, 2021 at 1:17 AM
I can receive incoming calls on my VoIP line but when I dial out I am calling from a different line to my VoIP line why?
It sounds like you have more than 1 VoIP line registered to your Gigaset phone.   You will need to login to your Gigaset web interface to check that you...
Tue, 19 Jan, 2021 at 1:19 AM
Incoming calls are going straight to voicemail why?
Please check on your phone that you do not have 'Do Not Disturb' (DND) set up? Please also make sure your phone line is shown as 'Online'...
Tue, 19 Jan, 2021 at 1:22 AM
I have two Gigaset Dect phones, when one is in use, the other phone does not ring, why?
Firstly we need to make sure that the phone which does not ring is registered to the base station.   If the phone is registered to the base, then we nee...
Tue, 19 Jan, 2021 at 1:22 AM