Please check that your VoIP line can receive incoming calls if you put the line on divert to another number such as a landline or mobile number?

If the line diverts correctly then we know that the VoIP line is working correctly.   Please click here to see how to divert your VoIP line. 

Have you checked you have connected your phone equipment correct - for instance have you connected your Base Station/Desk phone correctly to your router? 

Please check the connections and if necessary re-boot the router, Base Station

This is most likely a network issue which will require you to disable the SIP ALG setting on your router, please click here for further guidance. 

Please can you check that DHCP is enabled on your router. 

Please contact our Support Helpdesk with your router make and model so that we can advise you further.