Router Set Up and Issues

VoIP System Requirements, Routers and Broadband Speed
As VoIP is run over a broadband connection, before you consider adding VoIP onto your CRM account we recommend that you read the following document so t...
Mon, 17 Aug, 2020 at 9:33 PM
What Routers are compatible or incompatible with VoIP?
IMPORTANT NOTE: Not all routers are compatible for VoIP as some routers can disrupt the traffic coming through them, which affects the phones abilities to ...
Wed, 9 Oct, 2019 at 12:21 AM
Quality of Service (QoS) and why this is a must if using VoIP
Before you invest in using VoIP you must look at your network equipment and in particular your router where you need to ensure that you hav...
Mon, 5 Sep, 2016 at 12:06 AM
Common Router Issues
If you are having problems connecting calls whether incoming or outgoing or both then it could be caused by a number of reasons: If your network is on...
Wed, 5 Jul, 2017 at 5:01 AM
Connected up new router - now all phones are displaying error message 'Error main IP account configuration' - why?
This is because you need to configure your new router.  You cannot just plug it in.  Please follow the instructions in the accompanying manual to configur...
Tue, 11 Jul, 2017 at 4:10 AM
Using Windows how do I check against firewall blocking of port to connect VoIP?
Click on the link below to learn how to unblock any ports on your Windows Firewall:
Tue, 17 Feb, 2015 at 4:58 AM
Virgin Media Box Router - issues
Occasionally you may have an issue with using a Virgin Media Box.  If you do then we advise the following: 1.  Put the modem mode. 2.  Plug in another ...
Wed, 17 May, 2017 at 12:39 AM
Trying to configure new Netgear router
If you have any problems with trying to configure your new netgear router then contact Netgear Link to their support team - live chat, email and pho...
Fri, 13 Feb, 2015 at 12:18 AM
What is the SIP ALG setting on my router and how can this affect my VoIP service?
What is SIP ALG? SIP ALG stands for Application Layer Gateway and is common in many commercial routers.  It intends to prevent some of the problems...
Sun, 4 Aug, 2019 at 10:28 PM
How to Disable SIP ALG on Some Popular Routers
Below is a list of popular routers that you can disable the SIP ALG settings for.  Any routers not listed here please consult the manufacturers handb...
Mon, 22 Aug, 2016 at 10:27 PM