VoIP Troubleshooting

FAQ's on VoIP services

VOIP Error Checklist
If your VoIP phone system is down please contact us and provide us with the following information: VoIP phone handset model and if you are using a bas...
Tue, 19 Jan, 2021 at 1:24 AM
Error Message ‘Registration at Provider Failed’
Normally when you see a provider registration failed message it is because of a network issue or where your VoIP line has not been successfully registered ...
Tue, 19 Jan, 2021 at 1:26 AM
Phone displaying error message 'No network connection'
If your phone has the error message 'No network connection' this means the phone has not got an internet connection from your router.   To resolve ...
Tue, 19 Jan, 2021 at 1:26 AM
VoIP Phone Line Summary Status - Online or Offline
1. Access the Phone icon along the menu bar of your CRM account you can view your VoIP phone line settings as shown below: 2. You will see your VoI...
Thu, 10 Dec, 2020 at 1:19 AM
Having problems connecting my VoIP phone to internet - we need you to do a DOS Command Prompt Ping to IP Address
To enable us to understand your internet network we may ask you to do a DOS command prompt by Pinging your VoIP IP Address  VOIP IP Address - if using a...
Tue, 19 Jan, 2021 at 1:27 AM
Authentication Password on VoIP phone line setup - how to make sure you enter the correct number
If you need to set up a new line with your VoIP phone equipment you will need to configure the line to the phone equipment as part of this you will need to...
Thu, 10 Dec, 2020 at 1:20 AM
I cannot see a call log for a new contact why?
This can happen for a number of reasons: 1. You need to be using our VoIP phone lines to see call logs. 2. The call log will only show up if the con...
Tue, 19 Jan, 2021 at 1:27 AM
I cannot see call records inside the Phone section?
This issue only happens when using Internet explorer - change to a different browser such as Google Chrome, Firefox or if using a Mac then use Safari.
Tue, 19 Jan, 2021 at 1:28 AM
How to do a traceroute command on a Mac
To get to the traceroute command on a Mac please do the following: Perform a traceroute on Mac: 1. Click on Hard Drive. 2. Open Applications. 3....
Tue, 19 Jan, 2021 at 1:28 AM
How to change the port settings on my VoIP phone line?
Port settings on a Gigaset VoIP phone are usually set at 5060 but with some routers the VoIP traffic can cause issues and you may need to change the port t...
Wed, 9 Dec, 2020 at 2:10 AM