If you need to check your VoIP line configuration set up then to do this you will need to login to the Gigaset Desk phone web interface please click here for step by step by step instructions to login.
1. Once logged in to the Gigaset Desk phone web interface please click on the Settings tab as shown below:
2. Next go to the Telephony option as shown below:
3. Click on Connections as shown below:
4. On the VoIP Connections page your VoIP line should be Registered with the Active box ticked.
5. If the line is not registered it will say 'Un Registered' and you will need to click on the Edit button next to your line to check your line configuration settings.
6. When you have clicked on the Edit button next to the line this will then display the IP connection screen as shown below:
7. Make sure your VoIP line number is entered in the Connection Name or Number field.
8. For the ‘Authentication name’ please check that your VoIP extension number is entered this is usually a 6 digit number and can be found inside your CRM account under the Phone icon inside the Line Configuration settings - please click here.
9. For the 'Authentication password’ please make sure that your VoIP 5 digit password has been entered. This can be found inside your CRM account under the Phone icon inside the Line Configuration settings - please click here.
You may find that you need to enter the 5 digit 'Secret' number instead if your password is only 4 digits - please click here for guidance.
10. For the ‘Username’ please make sure that your VoIP extension number is entered. This can be found inside your CRM account under the Phone icon inside the Line Configuration settings - please click here.
11. Next click on ‘Show advanced settings’ as shown above in red. You will then see the following displayed:
12. For the ‘Domain’ / ‘Registration server’ / ‘Outbound server address’ please make sure that you have entered sip.crmdomain.com
13. For ‘Proxy server port’ / ‘Registration server port’ / ‘Outbound proxy port’ please make sure that you have entered 5065 … this port number usually gets around issues with firewalls / routers – alternatively 5060 can be used.
14. For the ‘Registration refresh time’ we recommend this be set to 60 sec
15. Then click ‘Set’ to save as shown above in red.
16. Your VoIP line should then be shown as Registered with a check in the Active checkbox as shown below:
17. When you have finished please log off to exit.