If your Gigaset Desk phone has this message displayed please check the following: 


1. Can you access the internet still from a PC connected to your router that runs your phones?  If the answer is no please try re-booting your router and phones so that the network connection is re-established. 


If the answer is yes - and you can still access the internet from your PC please do the following: 


2. Find your public IP address (just type into a web browser 'What is my IP address' and send this to us so that we can check your IP address has not become blocked - if so we can unblock this for you.  


3. Please obtain the VoIP IP address from the Desk phone by clicking here 


4. With the IP address from the desk phone login to the Gigaset web interface settings by entering the IP address from your phone into the address bar on a web browser and press the return key to load the page.  


If you find that your IP address does not load the Gigaset web interface page please miss off the last 0 from the IP address.


5. You will then be taken to the login page of your Gigaset Desk phone web settings.



6. At the login page enter in lower case 'admin' and click on OK as shown above.


If you are unable to login to your Gigaset web interface settings please click here for guidance. 


7. Click on the Settings tab at the top


8. Click on the Telephony option as shown below:



9. Click on Connections as shown below: 

 


10. Under the VoIP Connections section you will see your VoIP line - it most likely says ' Not Registered' under the Status column heading. 


11. Click Edit next to an unregistered line (IP1) to register a new line as shown above. 


Please check the following: 


12. In the Connection Name or Number field enter your full VoIP line number as shown below:




13. In the Authentication Name field enter your VoIP line extension number - to find your extension line click here.


14. In the Authentication Password field enter your VoIP Secret number -  please see the the screenshot below on where to find the Secret number to enter into the Authentication Password field:


Secret%20field.png


Please note: If the password you enter into the Authentication Password field is incorrect the line will not register and hence you will have the error message 'Error at provider failed' displayed on your phone. 


An incorrect password also means that you run the risk of your IP address becoming blocked as the phone attempts to register after so many failed registrations the IP address will become blocked - which we will need to unblock for you. 


15. In the Username field enter your VoIP extension line number


16. Enter a name of the line in the Display Name field this could be a company name or person name.



17. Click on Advanced Settings where you will see the page below displayed: 

 


18. In the Domain field please enter sip.crmdomain.com 


19. In the Proxy Server Address enter sip.crmdomain.com 


20. Proxy Server Port enter either 5065 or 5060


21. For the Registration Server  Port enter sip.crmdomain.com


22. Registration Refresh Time - change to 60 as shown below: 



23. In the Outbound Server Address enter sip.crmdomain.com as shown below:  

 


24. Outbound Proxy Port enter 5065 or 5060.


25. Click Save at the bottom of the page.


26.  If you go to the Telephony - Connections screen after a few seconds you should see it says ‘Registered’ against line 1 as shown below: 



If you are still unable to get the line to register successfully please try doing a factory reset and reboot of the phone and then reapply the line configuration manually - this should then resolve the issue. 


If you are still having issues with the line please contact our Support Helpdesk for assistance.