Please make sure that you have set up your VoIP extension number in the Click2Call settings field before using Click2Call, please click here to find out more. 


Please make sure that you have entered the phone or mobile number for your contact and have recorded this as either a 'Voice' or 'Mobile' contact as shown in the example below: 



Click on the number to make the outgoing call, select from the screen pop up 'Call' as shown below: 



Your phone will ring - this is your phone making the outbound call, what you need to do now is click on the green 'Call' tick button (as shown above) and this will connect your phone to the outgoing call.