How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
+44 (0)1793 250111 (support) or 250222 (sales)
VoIP - Features and How To Guides
How do I set up Click2Call on my VoIP line?
How do I use click2call to make an outgoing call?
Custom Set up - Click2Call for more than one line against a user
I use different phone lines in different locations - how can I use Click2Call?
On-Screen Call Pop Up
About the Call Pop Up Alert Feature
Call Pick Up Feature - Answer a colleagues call and see the caller ID pop up on your screen
Voicemail - Set Up, Playback. SMS and Email Alerts
How do I record a voicemail message on my new VoIP line?
How do I play back my voicemail messages on my phone?
How to divert my VoIP line to voicemail and playback messages on my VoIP phone line
How do I shorten down the number of rings before my line goes to voicemail?
How to set up voicemail alerts to my email address?
View all 6
Call Forwarding and Diverting
What are the costs to divert my VoIP line?
How to divert my VoIP line to a landline/mobile/extension line/voicemail?
FAQ on Call Diverting/Forwarding - missed calls, call routing etc
Issues with call diverting/forwarding
Why when I call my VoIP line that is on divert to another line do I hear 'the person at extension xxx is unavailable' ?
View all 8
How do I set up call recording on my VoIP line?
Do I need to inform customers we are recording their calls?
Information about PCI Compliance for when taking payments over the phone
Mute or pause call recording when taking card payment via phone to be PCI Compliant
What format are call records stored in and how long are they stored in my CRM account?
View all 9
What Call Tracking and Call Reporting do you offer?
How do I view weekly call volume and duration on a line and call costs?
Can I export out monthly call records?
Customised Call Reporting
Telesales, Help desk, Call Centre Custom report example
Overview Call Report that includes total cost of calls and call duration.
Create a Digiboard to show the daily call stats of the telesales team in real-time
Live Call Listening
Live Call Listening
Click2Call Issues and Troubleshooting
Click2Call is not working - all lines are engaged on outgoing calls - why?
Click2Call ringing another phone and not my own phone!
I cannot get click2call to work on my softphone but can dial on the keypad, why?
When I dial my colleague on her VoIP line it displays another persons name why?
Using Click2Call with a headset plugged into a desk phone
View all 6
Voicemail FAQs and Troubleshooting
How to remove a temporary/busy/mailbox voicemail message on my VoIP line?
Is it possible to send an SMS message to a clients phone to say 'X Company called you'?
I get an error message 'Login incorrect' when trying to access my voicemail box
I am unable to play back my voicemail messages using Firefox browser, why?
My phone line is continuing to ring and ring without going to voicemail
View all 12
Call Pop Up FAQs and Troubleshooting
How the call pop up alert works with a hunt group ring setting
Why do some incoming calls not pop up on my screen?
I rang my VoIP line but I did not see my call pop up alert displayed on screen - why?
When my VoIP line is diverted why does the call pop up alert feature not work on my screen?