Support

Click2Call 4

• How do I set up Click2Call on my VoIP line?
• How do I use click2call to make an outgoing call?
• Custom Set up - Click2Call for more than one line against a user
• I use different phone lines in different locations - how can I use Click2Call?

On-Screen Call Pop Up 2

• About the Call Pop Up Alert Feature
• Call Pick Up Feature - Answer a colleagues call and see the caller ID pop up on your screen

Voicemail - Set Up, Playback. SMS and Email Alerts 6

• How do I record a voicemail message on my new VoIP line?
• How do I play back my voicemail messages on my phone?
• How to divert my VoIP line to voicemail and playback messages on my VoIP phone line
• How do I shorten down the number of rings before my line goes to voicemail?
• How to set up voicemail alerts to my email address?

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Call Forwarding and Diverting 8

• What are the costs to divert my VoIP line?
• How to divert my VoIP line to a landline/mobile/extension line/voicemail?
• FAQ on Call Diverting/Forwarding - missed calls, call routing etc
• Issues with call diverting/forwarding
• Why when I call my VoIP line that is on divert to another line do I hear 'the person at extension xxx is unavailable' ?

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Call Recording 9

• How do I set up call recording on my VoIP line?
• Do I need to inform customers we are recording their calls?
• Information about PCI Compliance for when taking payments over the phone
• Mute or pause call recording when taking card payment via phone to be PCI Compliant
• What format are call records stored in and how long are they stored in my CRM account?

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Call Reporting 3

• What Call Tracking and Call Reporting do you offer?
• How do I view weekly call volume and duration on a line and call costs?
• Can I export out monthly call records?

Customised Call Reporting 3

• Telesales, Help desk, Call Centre Custom report example
• Overview Call Report that includes total cost of calls and call duration.
• Create a Digiboard to show the daily call stats of the telesales team in real-time

Live Call Listening 1

• Live Call Listening

Click2Call Issues and Troubleshooting 6

• Click2Call is not working - all lines are engaged on outgoing calls - why?
• Click2Call ringing another phone and not my own phone!
• I cannot get click2call to work on my softphone but can dial on the keypad, why?
• When I dial my colleague on her VoIP line it displays another persons name why?
• Using Click2Call with a headset plugged into a desk phone

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Voicemail FAQs and Troubleshooting 12

• How to remove a temporary/busy/mailbox voicemail message on my VoIP line?
• Is it possible to send an SMS message to a clients phone to say 'X Company called you'?
• I get an error message 'Login incorrect' when trying to access my voicemail box
• I am unable to play back my voicemail messages using Firefox browser, why?
• My phone line is continuing to ring and ring without going to voicemail

View all 12

Call Pop Up FAQs and Troubleshooting 4

• How the call pop up alert works with a hunt group ring setting
• Why do some incoming calls not pop up on my screen?
• I rang my VoIP line but I did not see my call pop up alert displayed on screen - why?
• When my VoIP line is diverted why does the call pop up alert feature not work on my screen?