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1. Click on the Phone icon along the main menu bar inside your CRM account. 2. Next click on the 2nd icon on the left hand side that looks like a p...

For UK Customers: No, as long as one of the parties is aware that the calls are being recorded and so long as you are not intending to share the call re...

Do you take Credit Card Payments and Record Calls?    If the answer is YES to both of these you will need to make sure that your call recordings comply w...

Mute or Pause Call Recording to be PCI DSS Compliant: Many businesses take card payment over the telephone and it is really important if that call...

We have changed the way in which we provide voicemails and call recording files changing from wav files to MP3.  This change had several benefits; small...

Please follow the step by step guide below to show you how you can listen to call recordings inside your CRM account:  1. Click on the Phone icon alo...

Unfortunately not, the call recording function must be switched on for either outbound or inbound calls or both for you to be able to listen back to a call ...

It is important to check with your local country provider about the rules and regulations when it comes to setting up call recording on your business VoIP l...

Mobile Call Recordings feature Ability to store call recordings from the calls you make using your mobile phones inside your CRM account.  3 options...

If your CRM account has the Call Mute function, then if during a call you 'mute' the recording, although the call will still continue, the record...