Unfortunately not, the call recording function must be switched on for either outbound or inbound calls or both for you to be able to listen back to a call recording.
You will however be able to see a log of the call whether inbound or outbound if you know the telephone or mobile number and the date/time the call took place.
Please click here to find out how you can switch on call recording.
Please click here to find out how you can listen back to call recordings.
Please note, if your CRM account has the Call Mute function, then if during a call you 'mute' the recording, although the call will still continue, the recording will not, unless you 'un-mute' the call.
If you have any questions please contact our Support Desk.