It is important to check with your local country provider about the rules and regulations when it comes to setting up call recording on your business VoIP line. Many require an automated recorded message informing the caller that the call may be recorded.


An example of this would be 'Please be aware that your call may be recorded for quality or training purposes'.


Outline details on the EU side:

http://www.verba.com/legal-aspects-of-call-recording


You would need to provide the recorded message so that it can then be uploaded onto your phone lines.  Alternatively we can provide this as part of IVR service.


Please click here to find out more about our IVR features.