If your VoIP line is shown as available with a green dot however when you attempt to make an outbound call it says 'disconnected' then please try the following to resolve this issue:
Please go the Dialler settings:
In the Dialler – can you check that you are using WebRTC … if you can click on the ‘menu’ option as shown below:
And make sure that ‘WebRTC’ is selected as shown below:
And then press OK and finally click on SAVE.
If you can then try and make a call the Dialler should then work.
If you are still having issues please contact our Support Helpdesk.