If your VoIP line is shown as available with a green dot however when you attempt to make an outbound call it says 'disconnected' then please try the following to resolve this issue: 

Please go the Dialler settings: 

In the Dialler – can you check that you are using WebRTC … if you can click on the ‘menu’ option as shown below:



Then select




                Advanced Settings

                SIP Settings

                VoIP Engine


And make sure that ‘WebRTC’ is selected as shown below:



And then press OK and finally click on SAVE. 


If you can then try and make a call the Dialler should then work. 

If you are still having issues please contact our Support Helpdesk.