VoIP Dialler Troubleshooting
If your VoIP line is shown as available with a green dot however when you attempt to make an outbound call it says 'disconnected' then please try th...
Wed, 20 Jan, 2021 at 12:27 AM
If you have a situation where you cannot hear people for both incoming and/or outgoing calls and they cannot hear you then please run a traceroute on your P...
Fri, 11 Mar, 2022 at 12:05 AM
Please check the audio settings on your PC to make sure that your headset is set up as the default for use. Please click here to watch a short video ...
Wed, 20 Jan, 2021 at 12:29 AM
Please check that your VoIP extension is entered into your Click2Call settings - please click here to check how to set up Click2Call. If this is all c...
Thu, 10 Dec, 2020 at 2:47 AM
Question: Using the dialler system for outgoing calls it starts to dial out on the headset but then stops after a couple of seconds - why? Answer: This co...
Mon, 15 Feb, 2021 at 12:18 AM
This could be a browser issue. Normally when you wish to answer a call using the Dialler you click on the green call answer button to be connected to t...
Mon, 25 Jan, 2021 at 11:13 PM
If your line is shown as Registered but you also see 'Offline' displayed, this is a user set value, which you can click on to change to 'Availab...
Tue, 18 Jul, 2023 at 10:58 PM