Support

Please check that your VoIP extension is entered into your Click2Call settings - please click here to check how to set up Click2Call. 

If this is all correct and Click2Call has been working, then please clear the cache and cookies on your browser and logout and log back in again to the CRM to see if this then resolves the issue. 

Please click here to see how to do this in Google Chrome.

Please click here to see how to do this in Firefox.

Please click here to see how to do this in Microsoft Edge.

Please click here to see how to do this in Safari. 

If  doing the above does not resolve this issue, then please try clicking on the padlock icon (as shown below) which you will see in the top left - hand corner of your CRM account, next to the address bar.  

Click on 'Site Settings' as shown below in red:

Next click on 'Reset Permissions' as shown below in red: 

Click 'Reset' as shown below in red: 

Next click on 'Clear Data' as shown below in red: 

Click 'Clear' as shown below in red: 

Log back into your CRM and see if this then resolves the issue for you? 

If not please see if it is your firewall which could be blocking the Click2Call feature?  If you try to disable the firewall does this resolve the issue? 

Does it work if you switch to a different browser? 

Please contact our Support Helpdesk to report this issue.