Support

The total number of phone lines you need to run your CRM and VoIP account depends on how you work. 1. Simple set up 1 x main VoIP phone line that...

Your VoIP may be setup with one main line number for customers to dial with further extension lines that sit behind this main number. These extension l...

What is a Ring Group ring option:  A ring group is a good way for a business to share the distribution of incoming calls among the team.  It is ofte...

In a Queue option  - a call will be transferred from the main number to the next available extension line.  For example, if after 3 rings the call is no...

IVR (Auto Receptionist) Call Routing: Please click here to view a short video about how we can set up call routing on your VoIP line(s). What is call ...

We do not limit the number of calls coming in from a technical prospective.  The number of calls to be received is determined on the phone equipment y...

We can set up call line identity for you so that all outgoing calls you make are shown as coming from a number of your choice - this means that the person ...

The Follow Me feature is found inside the Line Summary page as shown below: The Follow Me will be shown against each of your VoIP lines and en...

Yes this can be set up so that a business name is displayed on screen for incoming calls to a VoIP line which help you to identify the line that has been ...

We can set up a pick-up group so if a is ringing in the office then it is possible from another phone to dial ‘*8’ and press the green phone key to pick up...