Support

System Requirements and Pre-VoIP Checks 6

• VoIP System Requirements, Routers and Broadband Speed
• How to check my current broadband connection is suitable for VoIP
• Pre VoIP Checklist to follow if you would like to add a VoIP line to your CRM
• Can you recommend different VoIP phone equipment depending on size of my business?
• Public IP address for VoIP Dynamic or Static

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VoIP Phone Set Up User Guide 1

• VoIP Set Up User Guide

Guide to Adding a New VoIP Line onto your Existing System 5

• How do I add a new VoIP line onto my CRM account?
• Quick Video Tutorial - Manage your new VoIP phone line inside your CRM account
• Guide to adding a new VoIP line number to your current VoIP set up
• Can I use my existing VoIP phones and phone lines with the CRM system?
• Outgoing calls I make are shown as another users profile on the Dashboard and not my own - why?

Phone Line Configuration 19

• How many phone lines do I need to set up?
• What is the difference between a physical extension line and a virtual extension line?
• Ring options - Ring Group or Hunt Group configurations
• What is a Call Queue option?
• IVR (Auto Receptionist) Option

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Phone Line Configuration Issues 8

• Hunt Group Line Issues
• Ring Group Line Issues
• Calls we dial internally or externally or calls we receive are not instantly connecting - the caller is not there or we cannot hear them when we pick up the phone, why?
• Phone Line Configuration Issues - When 2 VoIP Lines are Registered onto 1 Phone
• Incoming Calls Received on only 1 Phone but not other Phones, why

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